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SarahMeltonAsked on August 14, 2019 at 6:06 AM
Upon creating my form, I have sent myself a test form to complete, submit and check back, however it will not allow submission after completion.
Please advise.
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Ashwin JotForm SupportReplied on August 14, 2019 at 8:59 AM
I am not sure if I have understood your question correctly. What is the issue you are having with your form? Do you get any error message when you try to submit form?
I did test your form and I was able to submit it successfully. Please check the screenshot below:
I would suggest you to please share a screenshot of the issue and we will take a look. The following guide should help you how to upload image in forum post: https://www.jotform.com/help/438-How-to-Post-Screenshots-to-Our-Support-Forum
We will wait for your response.
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SarahMeltonReplied on August 14, 2019 at 9:07 AM
Hi, I have tried it myself and sent an email to my husband to test this, and neither of us get a 'thank you' box upon completion.
It does nothing when clicking the submit box and returns no error message.
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adriamichellephotographyReplied on August 14, 2019 at 10:21 AM
This is happening in my form as well. I had a customer hit "submit" and the form doesn't submit, it just changes the button to "please wait" but doesn't complete their sign up nor does it send a thank you screen...
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Welvin Support Team LeadReplied on August 14, 2019 at 10:23 AM
Thank you for providing us the screenshot on the new thread.
I figured it is the Sleep: Do you.. table that is causing the problem. In the properties, it is not set as required, but in the form, it is required. I have fixed this for you. The form should work now.
Note that if you need the field required, kindly set it back in the form builder.
I have also cleared your forms cache to clear old form settings that are stuck.
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Welvin Support Team LeadReplied on August 14, 2019 at 10:24 AM
@adriamichellephotography, I see you have posted a thread for the issue. We will check this for you and respond to your thread. Thank you.