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adriamichellephotographyAsked on August 14, 2019 at 10:07 AM
I have a few clients trying to register for mini sessions but when they hit submit, the form freezes/gets caught up and doesn't complete the registration process. Please advise. When "submit" it hit, it just says "please wait" and doesn't do anything from there...
Page URL: https://form.jotform.com/92247483138159 -
adriamichellephotographyReplied on August 14, 2019 at 11:49 AM
unsure why i am not receiving replies to my thread when others around me are?
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John_BensonReplied on August 14, 2019 at 1:29 PM
I cloned your form and I removed the payment integration field. After hitting the Submit button, I was redirected to the Thank You Page. Here's a screen capture:
May I ask if this form is embedded on a webpage? If it is embedded in a WordPress webpage, then please try re-embedding it using the iFrame method. Here's a guide: Getting-the-Form-iFrame-Code.
If the issue persists, let us know. Also, please share the URL of the webpage where the form is embedded so that we can further investigate.
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adriamichellephotographyReplied on August 14, 2019 at 1:30 PM
So am I not allowed to use the payment integration option on the free plan?
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John_BensonReplied on August 14, 2019 at 2:40 PM
You can use the payment integration on the Free plan. The screenshot I've shared is the cloned form without the payment integration. May I ask if this form is embedded on a webpage? If yes, then please provide the URL or link to the webpage so that we can test it.
We'll wait for your response.