Duplicate entries not updating as expected in the Salesforce

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    fulbright_edu_vn
    Asked on August 16, 2019 at 11:21 PM

    Hi, we have a registration form, which follow custom salesforce duplication rule (only email) we set the form update record if it finds duplication. but it does not update at all. just no thing happen (no new record created too)

    we do not have access to jotform log so we dont know what happened.

    can you help

    thanks, Ha

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    jherwin
    Answered on August 17, 2019 at 03:44 AM

    Is this the form in question?

    https://form.jotform.me/92240682851458

    I checked that form and the integration with salesforce is configured properly. It is also following the SalesForce-Duplicate-Checking.

    Could you let us know if we can send a test submission to the form to test it from our end?\

    Looking forward to your response.

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    jherwin
    Answered on August 17, 2019 at 06:35 AM

    I test submitted your form, can you please check and let us know if the second submission updates the first submission?

    You can also show us a screenshot so we can check it: How-to-Post-Screenshots-to-Our-Support-Forum

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    jherwin
    Answered on August 17, 2019 at 08:14 AM

    Yes, "An Giang" is my second submission. Are the leads successfully updated?
    1566044036submissionsss.png

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    fulbright_edu_vn
    Answered on August 17, 2019 at 08:53 AM

    it does seem to work now, did you change anything from your end?

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    fulbright_edu_vn
    Answered on August 17, 2019 at 09:08 AM

    Hi, I tested again and it works when email AND name are exactly the same as the previous submission. I guess it follows salesforce standard matching rule with name and email address. I thought it follow the custom rule we set for our org.

    anyway, it is okay to keep it as is.

    thank you for your quick support

    Best,

    Ha