Not receiving email notification when someone submitted my forms

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    Asked on August 17, 2019 at 02:08 AM

    I am no longer receiving an email of the forms once they are filled out by my clients.

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    Answered on August 17, 2019 at 07:03 AM

    I checked some of your forms and the notification is configured correctly. I also reviewed our mail logs and found that all submissions were successfully sent to the recipients listed in the notification. The emails are also not on our bounce list so you should not be having trouble receiving emails from jotform.

    Please check this guide for a possible reason why you're not receiving an email notification.

    Guide: Why-Am-I-Not-Receiving-Email-Notifications

    Please whitelist jotform domains and IPs in your web/email host to ensure that all the emails sent to you will be received successfully.

    - Whitelisting-JotForm-IP-Addresses-and-Domains

    Please try that and let us know if the issue persists.