My Account was spammed over the weekend - I am out of quota

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    adriaticvillas
    Asked on August 19, 2019 at 12:22 PM

    Hi,

    My Contact form was spammed over the weekend. I know a number of other Jotform accounts were affected in the same way.

    Can you reset my quota please as this was not normal usage and the emails I received were all from a Russian source.


  • Profile Image
    IvayloK
    Answered on August 19, 2019 at 01:28 PM

    Alright. I have reset your limit and reactivated your account. You can now use your forms again.

    In order to avoid this in future, you can use a Captcha form element or one of these widgets in your form:

    https://widgets.jotform.com/widget/drawing_captcha

    https://widgets.jotform.com/widget/math_captcha

    You can also prevent the respondents from making multiple submissions in the form. In order to do this, you can check and follow this guide:

    https://www.jotform.com/help/64-How-to-Set-Unique-Submissions-on-a-Form

    Let us know if you need any further assistance.


  • Profile Image
    adriaticvillas
    Answered on August 19, 2019 at 01:57 PM

    That's brilliant thank you.