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KAN-thermAsked on August 21, 2019 at 4:50 AM
Hello,
We have a problem with updating the plan, from bronze to silver - monthly charge.
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Miles Jotform SupportReplied on August 21, 2019 at 6:37 AM
Hello!
What problem do you face exactly? We would love to hear more about the issue. Is it an error with the credit card?
Waiting on your response.
Thanks for contacting us.
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KAN-thermReplied on September 17, 2019 at 5:45 AM
hello
please check the screen bellow , after 2 minutes not update ...
where is a problem ?
its wrong card number ?
screen:
https://www.dropbox.com/s/5lxnlnxtoacwpzf/2019-09-17_11-48-04.png?dl=0
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KrisLei Jotform SupportReplied on September 17, 2019 at 9:28 AM
Hi,
I apologize for the inconvenience, can you try it again? Based on the screenshot you shared I think you were timed out or logged out from your account.
I can see that you posted a different thread with the same issue. If the problem still persists please try to use a different browser or clear your browser's cache and cookies.
Let us know if the issue still persists.