Why am I getting ''Over quota'' message when I open my form?

  • Profile Image
    RBRWColyton
    Asked on August 22, 2019 at 02:54 AM

    Hello,


    We have created a new form however when a client clicks on the link it comes up with the form has exceeded its allocated quota.

    We only have 3 forms out of the 5 available and only used 6 submissions for the month.

    Could you please advise how to rectify this issue.

    Thank you.


  • Profile Image
    Miles
    Answered on August 22, 2019 at 03:08 AM

    Hey there!

    It looks like your form is working without problems at the moment. This false error usually comes up when your form caches are full. We've cleared the caches for you this time. Here's how to clean them yourself in case you see this error again in the future:

    Go to your account settings by clicking on your account's picture on the top right of the page.

    1565253140Screen Shot 2019-08-06 at 17.1

    Go to Settings.

    1566460038settings new.png

    Your account settings page will be displayed. Navigate to the Settings tab and click Clear Cache in front of the Form Caches section.

    1565253281Screen Shot 2019-08-05 at 11.0

     

    This will get rid of the form caches.

    Click here to learn more about form caches.

    Thank you for contacting us. Don't hesitate to get back whenever you need.