How long we should wait to enable a form after I delete all submissions caused 'out of quota' ?

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    Asked on August 22, 2019 at 03:48 AM


    Today we've got out of space warning and I've been noticed that a form is disabled (70871109292962). I've deleted all submissions and then cleared cache in profile settings 40 mins ago, but we still get 'out of quota' message when trying to use a form.

    When we will get it enabled?

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    Answered on August 22, 2019 at 05:29 AM

    I am sorry for the trouble caused to you. I did check your account and found that you have already deleted the submission from your form and that seems to have cleared the upload space.

    I have gone ahead and activated your account. Your your forms are now active and back online. Please test your form again and get back to us if the issue persists.

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    Answered on August 22, 2019 at 06:57 AM

    Yes, the form is working now. But for the future, could this form be enabled automatically immediately after submissions is cleared? Or what should we do to switch it on?

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    Answered on August 22, 2019 at 08:25 AM

    We apologize for this inconvenience. 

    This usually updates automatically. If in case, you come across, a similar issue, you could try to clear your form cache or intimate us and we can sort it out.

    Please check this guide: How-to-Clear-Your-Form-Cache