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indigo4plusAsked on August 22, 2019 at 3:48 AM
Hello.
Today we've got out of space warning and I've been noticed that a form is disabled (70871109292962). I've deleted all submissions and then cleared cache in profile settings 40 mins ago, but we still get 'out of quota' message when trying to use a form.
When we will get it enabled?
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Ashwin JotForm SupportReplied on August 22, 2019 at 5:29 AM
I am sorry for the trouble caused to you. I did check your account and found that you have already deleted the submission from your form and that seems to have cleared the upload space.
I have gone ahead and activated your account. Your your forms are now active and back online. Please test your form again and get back to us if the issue persists.
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indigo4plusReplied on August 22, 2019 at 6:57 AM
Yes, the form is working now. But for the future, could this form be enabled automatically immediately after submissions is cleared? Or what should we do to switch it on?
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Girish JotForm SupportReplied on August 22, 2019 at 8:25 AM
We apologize for this inconvenience.
This usually updates automatically. If in case, you come across, a similar issue, you could try to clear your form cache or intimate us and we can sort it out.
Please check this guide: How-to-Clear-Your-Form-Cache