Advanced Designer: Changes not being saved/published for sub user

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    Asked on August 23, 2019 at 03:22 PM

    I am attempting to make changes using the Advanced Designer but after I make the change, click the save, and see the green check mark, I find that my changes have not been saved.  In the screenshot included, I changed the Form Cover Bottom Margin to 0 but this update will not apply when I click save.

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    Answered on August 23, 2019 at 03:39 PM

    We are unable to see your screenshot. In order to upload a screenshot in the forum, please check and follow this guide:

    Can you please try to clear cache, cookies and recent history in your browser and use different browser, if still not working?

    Please try the above simple fixes and let us know, if they help.

    We will wait for your response.

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    Answered on August 23, 2019 at 04:38 PM

    Yes, I cleared cache and cookies with each browser (Edge, Firefox, Chrome).  I can make changes in the basic Form Designer but not the Advanced Designer. 

    Maybe it's because this form started as a clone from a form shared with me?

    Maybe there are resources it connects to on the Jotform servers that I'm unable to edit because it was a clone?

    Maybe I need to create the form from scratch?

    Building this form from scratch looks like some homework for the weekend.

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    Answered on August 23, 2019 at 05:05 PM

    I was able to made changes to your form in the Advanced Designer and saved them successfully.

    Can you please try to use different device?

    Are you a sub-user of another account? If yes, please try to create a separate stand alone account and clone the form and test again?

    Looking forward for your response.

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    Answered on August 23, 2019 at 05:50 PM

    I remote connected to my personal computer at home and found that I couldn't save changes in the Advanced Designer just as I cannot on work computer, so I don't think the problem is based on what computer I'm on.  I'm also thinking it doesn't have to do with the browser since I've used different browsers and cleared the cache on each.  With regards to the sub-user account idea, this is not a sub-user account but it is a free account and the form that I cloned was created from a non-free account where the user shared the form with me.

    With regards to this form, it looks like my best option is to call it "good enough".  I'll simply limit my updates for this form to those I can apply using the Basic Form builder.

    I'll try creating another form and see if I can use the Advanced Editor with that form.


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    Answered on August 23, 2019 at 06:32 PM

    I created another account and the Advanced Designer works fine with that account so maybe this account was a "sub account".  I wasn't knowledgeable about what sub accounts can / cannot do.

    I'll work with the other account for now.  thanks for the help.

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    Answered on August 23, 2019 at 06:50 PM

    Yes, the issue appears to be related to the accounts that are added as 'sub accounts'. However, I believe this is a bug. We have escalated the issue to our developers. There is no ETA on when it will be addressed, but we will let you know once we have any updates on this.

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    Answered on August 23, 2019 at 06:53 PM

    I bet it has to do with that "JOTFORM branding" at the bottom that gets added when you create a form through a free account.  it's not there with the form that was shared with this free account from the non-free account.

    I created another account and am able to edit just find using the Advanced Designer now but I can see this branding at the bottom that cannot be removed without upgrading the account.  I bet that's the issue.

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    Answered on August 23, 2019 at 08:16 PM

    We have countless free accounts that are not experiencing the issue. I also tested it with my free account and was able to make and save changes thru the Advanced Designer.

    The issue that has been escalated is when a sub-user edits the form using the Advanced Designer.

    Can you instead try to clone the form from the paid account into your new free account.

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    Answered on September 05, 2019 at 11:12 AM


    Thank you for reporting the issue, it has been resolved. Your changes will be saved now.



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    Answered on September 05, 2019 at 11:47 AM

    Yay! things are now working as expected.