Airtable Integration: Unable to pass the attachments to the Airtable Integration

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    ju.vigato3
    Asked on August 23, 2019 at 08:40 PM

    Dear Jotform team, 

    I was connecting my form to Airtable and one of the form elements was a file upload but when someone uploaded an attachment, it didn't go to the Airtable record even though this attachment appeared on my email. Could you tell me if it is a bug or if I have to configure my settings?

    Thank you,

    Juliana Vigato

    Screenshot
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    Vanessa_T
    Answered on August 23, 2019 at 09:12 PM

    Unfortunately, your screenshot did not go thru. Please re-share the screenshot by following this guide:

    How-to-Post-Screenshots-to-Our-Support-Forum

    Meanwhile, in order for uploaded files in Jotform to be forwarded to Airtable, please setup an Attachment type field on your Airtable and use it to map to your file upload field in the integration settings.

    156660912315609772942019-06-20-005.png

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    ju.vigato3
    Answered on August 23, 2019 at 11:05 PM

    1566615702Captura de Tela 2019-08-24 às

    The type field is "Attachment" but when someone upload an attachment, it doesn't appear on the Airtable field, just in the email.

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    roneet
    Answered on August 24, 2019 at 02:09 AM

    On further testing my Demo Form, I could not replicate any issue with the attachments field in the integration.

    The uploaded attachment is passing to the Airtable Integration:

    15666268231.PNG

    Could you please re-integrate the Airtable Integration. I have cleared the Form cache for your account.

    Let us know if you have further questions.

    Thanks.