Generating form from PDF problem

  • Rideout_Luke
    Asked on August 24, 2019 at 3:56 PM

    Hi,

    When I create a form from an existing fillable pdf, the original signature field generates as a text only field once in JotForm...if I add a signature box it then doesn’t show up in the pdf...any way to fix this?

    Thanks

    Luke

  • jonathan
    Replied on August 24, 2019 at 6:24 PM

    We apologize for any inconvenience caused. But can you please tell us your fillable PDF URL link so we can check and test the actual PDF as well. 

    I was not able to find existing form or PDF on your account at this time.

    I did test the Fillable PDF with signature field and it appears to be working properly at this time.

    Example:

    1566685416zzz 2019 08 25 06 Screenshot 10


    It could be an isolated issue on your PDF form. We can check further once we identify your PDF form.

    We will wait for your updated response. 

  • Rideout_Luke
    Replied on August 25, 2019 at 11:43 AM
    Thanks Jonathan,
    I have uploaded the doc I was having issues with.
    Like I said, the issue is happening with the signature field from a
    pre-existing pdf, using the PDF Form Creator...Not PDF Editor.
    Thanks,
    Luke
    ...
  • BJoanna
    Replied on August 25, 2019 at 2:17 PM

    Is the issue related to your POLICIES AND PRACTICES ACKNOWLEDGEMENTS form?

    As far as I can see the signature field on your Fillable PDF Form is a Short Text Entry (Text Box) field, the same as on the online form. 

    1566756706pdf Screenshot 10

    Were you able to resolve the issue?

    If the signature field looks different on your original Fillable PDF form, please provide us a link of the original Fillable PDF Form. 

    Please note that the fields you add to the imported PDF Form, will not be shown on the PDF Form.

    Also, please note that you can create a new Fillable PDF Form in our PDF Editor. 

    How to Create a PDF Form

    JotForm Fillable PDF Creator with All Points