Submissions are blank when downloaded/exported

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    okcoop
    Asked on August 26, 2019 at 02:18 PM

    When I try to download submissions from one of my forms, the file that downloads is blank.

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    KrisLei
    Answered on August 26, 2019 at 03:44 PM

    Hi,

    I cloned one of your 'Classified Ads' form and I was able to download the submissions in Excel and CSV. May you please provide the form that you are having issues with?

    May you also try to use other tabs on the submission page or the "unread" tab when downloading, just for the sake of testing it then let us know the results.

    1566848530download submissions.JPG

    For your reference: https://www.jotform.com/help/73-How-to-Download-Form-Submissions-as-Excel-CSV-PDF