not receiving emails

  • coachcam4
    Asked on August 27, 2019 at 2:38 PM

    Hello. I created an account coachcam4 and updated the email to be sjutronich@rpmglobal.com.


    when I set this up initially it was for my friend Cam.  He complained that the waiver was not being received in his email so I changed it to my work account to check.  The change was successful and it asked me to verify the email address.  when I create a test waiver, it accepts it successfully and I can see it in the jotform inbox, butI don't receive an email notification for it.  Please can you help me. 

    Page URL: https://form.jotform.com/92346075942159
  • stevenmarshall
    Replied on August 27, 2019 at 2:56 PM

    Hi @coachcam4.

    I looked at your Form ID: 92375754072159 and noticed there was no recipient email address on the Email Notification itself.

    1566931771Screen%20Shot%202019 08 27%20a Screenshot 10

    1566931791Screen%20Shot%202019 08 27%20a Screenshot 21I did see where you updated the email address for the account itself.

    You will just need to add an email to this notification.

    Guide: Setting-up-Email-Notifications

    Please let us know if you have any further questions.

    Thank you