Integration with Google Sheets (not updated)

  • Profile Image
    funempire
    Asked on September 03, 2019 at 10:55 AM

    I have created some forms and integrated with Google Sheets. However, after a period, the integration doesn't work anymore as new entries recorded in Jotform is not showing up on the linked Google Sheets. 

     

    How should I troubleshoot this?

     

    Thanks

  • Profile Image
    BJoanna
    Answered on September 03, 2019 at 12:08 PM

    To which form is your issue related to? Please provide us a form URL and we will try to push the data to your Sheet. 

    Where to Find My Form URL?

    Also, please tell us if the Sheet was edited. Please note that any edits made inside of the Sheet that is integrated with a form can break the integration and we do not recommend it. If the Sheet was edited, I would suggest you to re-integrate your form with the Google Sheet. 

  • Profile Image
    funempire
    Answered on September 04, 2019 at 04:27 AM

    HI Joanna,


    The sheet was edited, but the specific tab where the data was supposed to be pushed to was not edited. It was only other tabs within that same sheet where the data was edited.


    Will this cause an issue?

  • Profile Image
    ashwin_d
    Answered on September 04, 2019 at 05:08 AM

    Adding a new sheet in the document and editing the data in this new sheet will not cause any issue with the integration. 

    Please let us know the form in which you are having this issue and we will take a look. You may also like to share the integrated google spreadsheet with us and we will take a look.

    We will wait for your response.