Helping getting account back

  • Adam
    Asked on September 6, 2019 at 1:06 AM

    Hi, I was looking for a Caldera Forms alternative and run into JotForm and made a switch to it. So I am a new JotForm customer.

    I set up all of my forms yesterday but was then banned because I did not know you have to set payment forms to by encrypted with jotform.


    Would I be able to get my account back and fix this? I really like the product and didn't mean any harm.

    Thanks,

    Adam

  • Nik_C
    Replied on September 6, 2019 at 3:24 AM

    I checked and restored your account since I see it's integrated with Authorize.net which is fine.

    Please use payment integration in your form and avoid collecting payment information via plain text.

    Thank you!