form will not submit right away

  • Andy
    Asked on September 11, 2019 at 1:14 PM

    Hi, the form is taking very long to submit and our clients are getting frustrated. The form is embedded into our website and has had no problems since we started using it 4-5 months ago. Please see attached screenshot. Happy to provide other details if needed.

    Jotform Thread 1960375 Screenshot
  • Richie JotForm Support
    Replied on September 11, 2019 at 2:25 PM

    We do apologize for the inconvenience.

    I have tested a cloned version of your form and it seems to be working correctly at my end.

    I have cleared your form cache.

    Can you please test your form and share to us the console logs when the issue occurs?

    Guide:How-to-get-a-console-report-from-most-common-browsers

    Let us know how it goes.