JotForm app: Why am I seeing two different numbers on the submissions

  • Coolmamajama
    Asked on September 20, 2019 at 8:02 PM

    Hi guys, on my app i have two numbers : one that says submissions and the other - a lowwer number that increases with each submission. which is the ac

  • Girish JotForm Support
    Replied on September 20, 2019 at 8:36 PM

    Could you provide us a screenshot of what you are referring to so that we could guide you in the right direction?

    Please refer to this guide to attach screenshots on the support thread: How-to-Post-Screenshots-to-Our-Support-Forum. 

  • Coolmamajama
    Replied on September 23, 2019 at 1:39 AM
    Sent from my Samsung Galaxy smartphone.
    ...
  • Coolmamajama
    Replied on September 23, 2019 at 2:39 AM
    Please let me know. Thank you for your help😊Sent from my Samsung Galaxy smartphone.
    ...
  • Girish JotForm Support
    Replied on September 23, 2019 at 2:51 AM

    Sorry, but we haven't received the screenshot. But, I think you are referring to these two numbers as shown below, right?

    15692214232309 3 Screenshot 10

    As you can see, the top number indicates the total "Unread" submissions and the below number indicates the "Total" submissions recorded for your form.

    Hope this answers your query. If not, please provide us more information.