Why notification email is not sending?

  • focuschurch
    Asked on September 21, 2019 at 11:46 PM

    https://www.jotform.com/82113900384147

    testes twice along with a test email. No changes and emailed stopped working. 

    Page URL: https://www.jotform.com/82113900384147
  • jherwin
    Replied on September 22, 2019 at 1:17 AM

    I checked that form and the notification is configured correctly. I also reviewed our mail logs and found that all submissions were successfully sent to the recipients listed in the notification. The emails are also not on our bounce list so you should not be having trouble receiving emails from jotform.

    Please check this guide for a possible reason why you're not receiving email notification.

    Guide: Why-Am-I-Not-Receiving-Email-Notifications

    Please whitelist jotform domains and IPs in your web/email host to ensure that all the emails sent to you will be received successfully.

    - Whitelisting-JotForm-IP-Addresses-and-Domains