Upgrade confirmation - Status of Purchase Order Request

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    clairegael
    Asked on September 24, 2019 at 02:26 AM

    Good Morning, 


    Last week we put through a request to upgrade our plan to a paid Bronze account via a purchase order. We did not however receive a confirmation of this. Could you please firstly check if this has been received. Secondly I would like to update the billing address as it has changed. Can this be done?


    Thank you, 

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    JohnRex
    Answered on September 24, 2019 at 03:36 AM

    Hi @clairegael,

    Please note that upgrading through this payment method can take up to 1 month since a manual process is involved. Could you provide us the quote number so we could check?

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    Mike_G
    Answered on September 24, 2019 at 04:31 AM

    Thank you for the additional details. I'm afraid we still cannot find your order with that information. Based on the information we have in our guide about upgrading via Purchase Order, we do not give a timeframe for that type of payment. BlueSnap (one of our payment processors) will be the one who will process the payment. Then, it will be sent to us for approval. Once the order is approved, you'll get an additional email with the instructions on how you should send the payment. We cannot upgrade the account until the payment is cleared.

    Source: How-to-Upgrade-and-Pay-by-Purchase-Order

  • Profile Image
    clairegael
    Answered on September 24, 2019 at 04:41 AM

    Hello, 


    Thank you for clarifying. Can you tell me whether we should receive a confirmation email upon completion of the form for the upgrade? If so, we haven't received so I will assume the order wasn't completed correctly and I will start again. 

    Thanks,

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    JohnRex
    Answered on September 24, 2019 at 04:58 AM

    There will be no email confirmation once you completed filling out the Purchase Order it will only generate a quote like the one below which you can print or export into a PDF file:

    1569315311bs.png

    You have to send this to shoppers@bluesnap.com so Bluesnap could process the request. 

    You'll be receiving an email once your order is approved. It contains the instructions on how you'll send the payment.


  • Profile Image
    clairegael
    Answered on September 24, 2019 at 06:18 AM

    Ahhh, Now I hadn't realised I needed to send this on the Bluesnap. Thank you for the information. 

    I will remake the order with the correct billing information and send this document on to Bluesnap 


    Thank you for your assistance