Not all submissions are integrating

  • snit99
    Asked on September 24, 2019 at 1:09 PM

    Can you push through all submissions to google sheets

    Page URL: https://form.jotform.com/91295647112963
  • denis_calin Jotform Support
    Replied on September 24, 2019 at 1:23 PM

    Hi @snit99!

    I apologize for the inconvenience. I have pushed submissions to your Google Sheets integration.

  • snit99
    Replied on September 25, 2019 at 5:13 PM

    THANK YOU!!!!

    Do you know why some submissions do not integrate to Google Sheets?


  • denis_calin Jotform Support
    Replied on September 25, 2019 at 5:31 PM

    You are very welcome @snit99!

    The integration breaks or stops working properly when any changes are made to either the Google Sheet itself or the form. It is also possible that Google updates to the Sheets software might be causing this to happen. A simple fix would be to remove the integration and then add a new one. Please note that this will create a new spreadsheet in Google Sheets and all previous submissions will be automatically uploaded.

  • snit99
    Replied on September 25, 2019 at 6:15 PM

    Very interesting.  

    thank you for the quick response!

  • John Support Team Lead
    Replied on September 27, 2019 at 4:09 PM

    As requested, I have tried re-pushing the submissions to your Google Sheets integration.

    Also, I can see in the form revision history that there have been changes made to the form. If the integration was set before these dates, that caused it to break:

    Not all submissions are integrating Image 10

    If there have been changes made to either of the forms and the spreadsheet, re-integration is necessary.