Automatic reply name is wrong

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    HSMusic
    Asked on September 24, 2019 at 11:50 PM

    When a form is submitted and the confirmation email is sent, the name on the email is not anyone associated with our school. How do I change this? Also, the "reply-to" email is incorrect.

    Thanks for the help!

    Screenshot
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    Jed_C
    Answered on September 25, 2019 at 01:32 AM

    Did you delete that submission in your screenshot? I asked because I wasn't able to find it in your form's submission page and there's no email logs of that submission when I searched trwinston@csustudent.net email.

    Looking forward for your response. 

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    HSMusic
    Answered on September 27, 2019 at 03:39 AM
    I guess I must have deleted the submission. I can fill one out again (using my email as the submitter email) and see what happens.
    You can see from the email screenshot I have sent that even YOUR email you sent me is addressed to Stephanie Drawdy.
    Thank you for the help.
    Jennifer Luiken
    [cid:E4013B2A-F626-41D5-AE7B-06C0706CA07D@attlocal.net]
    Jennifer Luiken, DMA
    Professor of Music
    Horton School of Music
    Charleston Southern University
    9200 University Blvd.
    Charleston, SC 29406
    Office (843) 863-7958
    jluiken@csuniv.edu
    Integrating Faith in Learning, Leading and Serving
    ...
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    Jed_C
    Answered on September 27, 2019 at 04:03 AM

    I'm not able to see the attached screenshot. Can you please upload it again by following this guide https://www.jotform.com/help/438-How-to-Post-Screenshots-to-Our-Support-Forum.

    Looking forward for your response. 

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    Jennifer Luiken 
    Answered on September 27, 2019 at 08:35 AM

    1569586951B5FA95B8-A7BC-42AB-8832-12B34615695876503D14923C-E0CB-40EC-A932-E7C169

    Here are two screenshots showing the wrong address. Stephanie Drawdy is not an employee at our school. 

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    Jed_C
    Answered on September 27, 2019 at 09:56 AM

    It seems that jotform domain has been named as Stephanie Drawdy. Please go to your email contacts https://contacts.google.com/?hl=en&tab=mC and look for Stephanie and check the associated email.

    ex.

    1569592524Google Contacts - Google Chrom

    Looking forward for your response.