Would it be possible to reset this account?

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    Laura Nolan 
    Asked on September 25, 2019 at 07:07 AM

    I am from a company called CRG who are responsible for the HCL Workforce Solutions website. We have a complaints section that is submitted to your URL https://form.jotformpro.com/61792878541974

    Would it be possible to reset this account? We have no way of accessing this information

    https://hclworkforce.com/contact/ 

    Thank you

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    gerardw
    Answered on September 25, 2019 at 08:51 AM

    You want to access the form submissions for this form. Is that correct?

    I can see that this form is linked to the account HC******orce and to request access to this form data, you would need to contact the form owner - tere***.***ven@hclworkforce.com

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    Laura Nolan 
    Answered on September 25, 2019 at 09:25 AM

    The form owner no longer works for this company. We have no details of who this has been transferred to 

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    gerardw
    Answered on September 25, 2019 at 09:45 AM

    Thank you for providing this information. The password for this account can be reset, but it would send the reset link to the registered email address. Since you've mentioned that the person no longer works for HCL Workforce Solutions, I would request you to please get in touch with HCL Workforce Solutions regarding this to change the email address registered to this account. 

    Only then can the account be accessed.

    Also, I'm afraid, without a request from HCL Workforce Solutions, we would not be able to change the email address from our end too.


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    Laura Nolan 
    Answered on September 26, 2019 at 07:37 AM

    Hello. 

    The original email address has now been accessed. May we now please have a password reset sent to this email address? Thanks 

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    gerardw
    Answered on September 26, 2019 at 07:53 AM

    As requested, a password reset link has been sent to the original email address. 

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    Laura Nolan 
    Answered on September 27, 2019 at 04:19 AM

    Hello. Please note the reset email address has not been received to the HCL Workforce account. Can you please resend. Thanks 

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    BJoanna
    Answered on September 27, 2019 at 05:44 AM

    I sent another password reset link. If you did not receive it, please check your spam folder. 

    Also, please note that the password reset link will expire in 1 hour. You can also request a password reset.

    How to reset the password

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    Laura Nolan 
    Answered on September 27, 2019 at 09:37 AM

    Please resend password reset email 

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    BJoanna
    Answered on September 27, 2019 at 10:49 AM

    I sent you another password reset email. Did you receive the previous 2 emails? 

    If not, considering that you have access to the account email address tere***.***ven@hclworkforce.com, please contact us using that email address and we will provide you the password reset link here on the forum. We can also change the password of the account if the request is made from the account email address. This thread is public, so you can reply here, but I would suggest you to open a new thread, with a reference to this thread.  

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    Laura Nolan 
    Answered on September 27, 2019 at 10:51 AM

    I received one email and the link had expired 

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    Vanessa_T
    Answered on September 27, 2019 at 11:53 AM

    Please note that the password reset link expires after an hour from the request.

    To ensure that the request and processing of reset password takes continuously, please follow this guide to request for a reset password link:

    How-to-reset-the-password