How to receive payments with Paypal integration

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    Asked on September 25, 2019 at 07:16 PM


    I have a survey with paypal integration. When people complete the survey I have been receiving notifications saying that there are incomplete submissions. I assumed this meant that the applicant abandoned the cart or did not complete the payment process but after reading the notes in the "incomplete payment section" it seems as though I have to complete the survey manually in order for the payment to process. After I manually completed the survey I checked my pay pal account and did not see the payments. Please advise>


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    Answered on September 25, 2019 at 08:03 PM

    When you mark the incomplete payments as complete, it will not process payments. It is only moved as a regular submission to your submissions page. This is explained in this guide:

    NOTE: Completing a submission will NOT process any payment as there was no payment information, to begin with. The system will simply treat this as a regular submission so it can be included on form reports, and that email alerts can be fired off as usual.

    Here are FAQs related to Paypal incomplete payments that might help

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    Answered on September 27, 2019 at 07:35 AM
    Thanks you. After i manually change the status of a submission to a
    complete payment status, how can i morve it back to an incomplete payment
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    Answered on September 27, 2019 at 09:10 AM

    Unfortunately, you can't change it back to incomplete. When you manually complete a payment it is turned into a completed payment and can't be reverted back.

    Hope this helps.