My form is still down on my website after upgrading my account

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    mrbobbyt
    Asked on October 01, 2019 at 05:50 PM

    Hello,

    My account is out of storage and I can't upgrade from your system. Meanwhile, my the form on my lead generation site is down! I need help ASAP in upgrading!



  • Profile Image
    Mike_G
    Answered on October 01, 2019 at 07:16 PM

    I see that you have contacted us a week ago about the same concern— https://www.jotform.com/answers/1976604

    And, I noticed that you were able to successfully upgrade your account as I see a recent subscription paid under for your account. Your account is also in good status.

    I have cleared the cache of your form as it may be the reason why your form isn't loading yet your website.

    Please check it again and let us know if you need any further assistance.