Upgrade Not Processing

  • mrbobbyt
    Asked on September 24, 2019 at 12:34 PM

    Hello,


    I'm trying to upgrade my account but the upgrade is not processing and it stuck on the upgrade screen.


    Please assist.


    Thanks,


    Robert Tropp

    Jotform Thread 1976604 Screenshot
  • zuritapia
    Replied on September 24, 2019 at 12:57 PM

    Hi Robert! 

    It looks like since your account was over the limit on Upload Space your account was not active. However, I have gone ahead and re-activated the account. 

    Please try to upgrade once more, let us know if the issue persists.