I am not able to login to my account.

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    farrah beauty 
    Asked on October 02, 2019 at 04:08 AM

    hi, i have an account for farrah beauty. i am trying to log in to cancel my account. i also was billed for this month and would like to ask about a refund for this account for the last month. thank you 

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    ashwin_d
    Answered on October 02, 2019 at 05:17 AM

    Upon checking the embedded form, I found that your account username is "farrahbeautyinfo". The profile email address of this account is farrahbeau******@gmail.com.

    If you have access to this email address, please reset your account password by clicking on the "Forgot Password" link which is in sign in window. 

    On your refund request, I see that you have active bronze subscription which was paid through PayPal account. Please cancel your subscription from your PayPal account. The following guide should help you how to cancel PayPal subscription: https://www.jotform.com/help/336-How-Can-I-Cancel-My-PayPal-Subscription

    Do get back to us after you cancel your subscription, we will send a request to our billing team to process the refund for your las subscription payment. 

    We will wait for your response.