ORDER ID is missing Error on form

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    ShawnRSimmons
    Asked on October 10, 2019 at 01:01 PM

    Hi,

    When people go to submit in my form, they're getting the above error message. I haven't had that happen with any other form, and I can't see in the settings of the form how to fix it.


    Please help!

    Thanks,

    Shawn

  • Profile Image
    KrisLei
    Answered on October 10, 2019 at 02:14 PM

    Hi Shawn,

    I can see that you are using Paypal Standard Integration in your form. Please note that Paypal Standard uses a personal account. 

    For your reference: PayPal Forms

    However, I cloned your form and also tried to submit a test submission on your embedded form but I'm unable to replicate the issue. The error usually indicates that the Paypal account is not properly integrated on your form.

    Please try to remove the Paypal field on your form and re-integrate it again to your form, you don't have to worry because the product list is saved on the widget.

    How-to-Integrate-Form-to-PayPal-Checkout

    Let us know if the issue still persists.