Thank You Page: The Form shows blank Thank You page after submit.

I'm having an issue with our forms. When the form is completed, rather than showing the Thank You page, it goes to a blank screen.

Example https://library.louisville.edu/forms/contact

If you give it a test run, under "My comment concerns" please choose "Library website" so that the test form results come to me (and not one of the library directors).

Hi @uoflLibraries,

What I would suggest you is to try re-embedding your form using the iFrame code, this way you will avoid any conflict between the scripts in your form and your webpage.

Guide: Getting-the-Form-iFrame-Code

Can you try to re-embed your form with iFrame code and see if this fixes the issue you were having?

Please let us know if you still are experiencing the issue.

Thank you

Hi,
I tried the iframe code option and got the same result – blank page on submit instead of Thank You page. Any other ideas?
...

I tried using the iFrame code and was still experiencing the same problem.
The “thank you” message used to appear just fine with our Jotforms.
I’ve also tested with a Wufoo form and it worked fine.
If we can’t find a fix for this we may need to switch over to a different form vendor.
Terri L. Holtze
Head, Web Services
University of Louisville Libraries
...

Hi Terri,

Thank you for the additional information in regards to trying to use iFrame code to embed your form and still having the same issue.

I made a clone of your form and did a couple of test submissions and was able to duplicate the issue you are experiencing with the Thank you page showing as a blank page.

It does look like the submissions are going through fine. I am going to escalate this issue to our developers to have them investigate for you. You will be updated via this thread.

Thank you for your patience with this matter.

Any progress on this issue?

Unfortunately, this issue is still not resolved. I will check with our developers if there is any update. If there is we will inform you via this thread. 

Hello uoflLibraries,

The problem is indeed caused by CSS code injected. Specifically, @import link is not correct.

Please try changing it to:

@import url('https://s3.amazonaws.com/libapps/sites/775/include/jotforms.css');

Note:  Kindly use single quotes instead of double quotes.

Then, kindly embed newly created "iFrame code" to your website. This should resolve the issue, please let us know how it goes for you.

Thank you.