Thank You Page: The Form shows blank Thank You page after submit.

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    uoflLibraries
    Asked on October 16, 2019 at 12:08 PM

    I'm having an issue with our forms. When the form is completed, rather than showing the Thank You page, it goes to a blank screen.

    Example https://library.louisville.edu/forms/contact

    If you give it a test run, under "My comment concerns" please choose "Library website" so that the test form results come to me (and not one of the library directors).

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    stevenmarshall
    Answered on October 16, 2019 at 01:24 PM

    Hi @uoflLibraries,

    What I would suggest you is to try re-embedding your form using the iFrame code, this way you will avoid any conflict between the scripts in your form and your webpage.

    Guide: Getting-the-Form-iFrame-Code

    Can you try to re-embed your form with iFrame code and see if this fixes the issue you were having?

    Please let us know if you still are experiencing the issue.

    Thank you

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    uoflLibraries
    Answered on October 16, 2019 at 02:50 PM
    Hi,
    I tried the iframe code option and got the same result – blank page on submit instead of Thank You page. Any other ideas?
    ...
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    uoflLibraries
    Answered on November 07, 2019 at 10:50 AM
    I tried using the iFrame code and was still experiencing the same problem.
    The “thank you” message used to appear just fine with our Jotforms.
    I’ve also tested with a Wufoo form and it worked fine.
    If we can’t find a fix for this we may need to switch over to a different form vendor.
    Terri L. Holtze
    Head, Web Services
    University of Louisville Libraries
    ...
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    stevenmarshall
    Answered on November 07, 2019 at 11:45 AM

    Hi Terri,

    Thank you for the additional information in regards to trying to use iFrame code to embed your form and still having the same issue.

    I made a clone of your form and did a couple of test submissions and was able to duplicate the issue you are experiencing with the Thank you page showing as a blank page.

    It does look like the submissions are going through fine. I am going to escalate this issue to our developers to have them investigate for you. You will be updated via this thread.

    Thank you for your patience with this matter.

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    uoflLibraries
    Answered on November 25, 2019 at 09:45 AM

    Any progress on this issue?

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    BJoanna
    Answered on November 25, 2019 at 12:12 PM

    Unfortunately, this issue is still not resolved. I will check with our developers if there is any update. If there is we will inform you via this thread. 

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    ivy
    Answered on February 25, 2020 at 01:32 AM

    Hello uoflLibraries,

    The problem is indeed caused by CSS code injected. Specifically, @import link is not correct.

    Please try changing it to:

    @import url('https://s3.amazonaws.com/libapps/sites/775/include/jotforms.css');

    Note:  Kindly use single quotes instead of double quotes.

    Then, kindly embed newly created "iFrame code" to your website. This should resolve the issue, please let us know how it goes for you.

    Thank you.