Text won't wrap in IE when the Script method is used to embed the Form

  • joelirwin
    Asked on November 9, 2019 at 8:19 PM

    I have created a form with a bunch of text that wraps.  It looks fine in a separate window and when I embed the snipet (first option) and look at the page with Firefox.  But the text will not wrap when I look at the same page with IE - it just truncates at the end of each first line.

    What am I missing?

  • roneet
    Replied on November 9, 2019 at 9:11 PM

    May we have the URL of the website where you have embedded the form? The iFrame code is recommended. Please use the iFrame code.

    Guide: https://www.jotform.com/help/148-Getting-the-Form-iFrame-Code

    Let us know how it goes.

    Thanks.

  • joelirwin
    Replied on November 10, 2019 at 10:32 AM

    The site is still not in production, but here is a link to the form in question:

    https://form.jotform.com/93116745978168

    Again, when I preview it in my web building software with firefox, it looks fine.  When I preview it in Internet Explorer, none of the text wraps.

    The iframe code works fine in both so that is what I will use as you suggest.  You may still want to look into this.

  • John Support Team Lead
    Replied on November 10, 2019 at 12:32 PM

    I have viewed the form link you provided on Chrome, Firefox, and IE11 but was not able to replicate the issue. The form style looks the same between these browsers.

    In case the issue is with the embedded form, we suggest to make it live then provide us the URL where the said form is embedded so we could check on our end.

  • joelirwin
    Replied on November 10, 2019 at 2:50 PM

    The link by itself will look fine in all the browsers as well as the embedded form using the iFrame code.  The problem occurs if you embed the first embedding option onto a page then preview the page in IE - the text doesn't wrap.

    This is now more of a head up to you and I do suggest you try to recreate if possible.  I don't have much energy around this anymore since the iFrame code seems to work in all the browsers I tried.

    I would be curious to know if you did try to recreate by inserting the first option code into a web page and displayed that form in IE and were able to duplicate.


  • roneet
    Replied on November 10, 2019 at 8:39 PM

    The first option is the Script option if you embed the Form via this method then there may be some JavaScript conflict between your website and the Form. The iframe method of embedding the Form would not induce any JavaScript errors.

    Let us know if you have further questions.

    Thanks