If I delete the form submission would that remove them from the email queue?

  • Ecential
    Asked on November 26, 2019 at 1:45 AM

    Secondly, if someone unsubscribes signs up for a product / service, how could I ensure that they wouldn't receive an email that is set to send out to them 30 days down the road?

    If I delete the form submission would that remove them from the email queue?

  • AndrewHag
    Replied on November 26, 2019 at 1:52 AM

    Are you referring to the reminder emails? If yes, Reminder emails are scheduled to be sent depending on which period you have selected (Daily, Weekly, Monthly). It does not have any relation to customer submissions. And if you delete the submission, it will not remove the email address from the list. You will need to manually remove the email address. 

  • Patrick
    Replied on November 26, 2019 at 1:56 AM

    Hey Andrew this isn't what I mean. I mean when someone completes a form I can send them an automated email. What I'm wondering is where can I edit the queue.


    Example, someone signs up and completes a form.

    Emails scheduled to send out 30 days after form completion.

    Customer cancels subscription 15 days after form completion. 


    How do I make sure this customer doesn't get the email scheduled for 30 days after form completion?


    Thanks!



  • Jed_C
    Replied on November 26, 2019 at 3:17 AM

    You'll need to edit the reminder email and remove their email.

    ex.

    If I delete the form submission would that remove them from the email queue? Image 1 Screenshot 20

    Delete their email

    1574756113The Easiest Online Form Builde Screenshot 31

    Or just delete the reminder email.

    1574756259The Easiest Online Form Builde Screenshot 42

    Let us know if you have any questions or if you need further assistance.