notification to spam folder

  • William Pilacinski
    Asked on December 3, 2019 at 7:12 AM

    Why can't WE determine what goes into OUR Spam folder? Why not allow all emails to come to my Inbox and let me click the "Report SPAM" icon?

  • Richie JotForm Support
    Replied on December 3, 2019 at 10:20 AM

    To clarify, all your notification emails are sent to your spam folder?

    May we know if you have created a filter to allow noreply@jotform.com?

    You may try also whitelisting our IP addresses and domains.

    Guide:https://www.jotform.com/help/145-Whitelisting-JotForm-IP-Addresses-and-Domains