Conditional email not sending to correct recipients

Hi there

I hope this email finds you well, please help

I have done all the above.

My question is

"Welcome to our Nursery, please specify which nursery you wish your child to attend:

Smiley Stars - Ibrox

Smiley Stars - Mansewood"

If the parent answers Smiley Stars - Ibrox then supposedly an email should go to ibrox@smileystarsnursery.co.uk

and If the parent answers Smiley Stars - mansewood then supposedly an email should go to mansewood@smileystarsnursery.co.uk

Kind regards

Tammy

when of my parents answered " Smiley Stars - Ibrox" and both nurseries received an email, how can I rectify this please

I assume this is the form you are referring to:

https://form.jotformeu.com/SmileyStars/smiley-stars-childs-registration-fo

I checked your email history logs but could not find one where both recipients received the email.

Can you please give a sample submission ID where both mansewood@smileystarsnursery.co.uk and ibrox@smileystarsnursery.co.uk received the autoresponder email.

Hi Vanessa_T
Many thanks for your rapid response.
The submission ID is 1474044198
I have attached screenshots of the emails
Also please how can I hide the jargon in the email (I have marked one of
the screenshots)
Many thanks for your help
Kind regards
Tammy
...

It looks like you tried to attach images, unfortunately, email attachments are not properly posted on the forum. To post a screenshot, please follow this guide:

https://www.jotform.com/help/438-How-to-Post-Screenshots-to-Our-Support-Forum