How do I delete my Credit card information?

  • kurpod
    Asked on December 4, 2019 at 5:15 PM

    I will no longer be the administrator and would like to delete my credit card information.  I only see options to change this information, but do not have another card to change to.

  • roneet
    Replied on December 4, 2019 at 11:36 PM

    I believe you are referring to the Payment Method on the billing page of your account where it shows you paid via credit card with the last-4-digit of the card showing: https://www.jotform.com/myaccount/billing

    I'm afraid it is not possible to have that information removed unless the account is downgraded to the free subscription.

    Once the subscription period ends and your account is downgraded to free, your credit information would be removed in your account.

    Hope this information helps.

    If you need further assistance, let us know.