PDFs and Cloning

  • shadowcliff
    Asked on December 12, 2019 at 1:59 PM

    When I have cloned a form and made adjustments, the electronic link I send to my client for their signature looks correct. However, when they try to save it as a pdf, the document details revert to the original cloned document. 


    Please advise. 

    Jotform Thread 2077924 Screenshot
  • Mike
    Replied on December 12, 2019 at 4:55 PM

    Could you please provide us with the form link, and also let us know how the user is saving it as a PDF?

  • shadowcliff
    Replied on December 12, 2019 at 5:50 PM
    Here is the jotform link: https://form.jotform.com/93215841802959
    When the signer completes the signing, I believe there is an option to save
    the Form to a PDF.
    Thank you!
    ...
  • jherwin
    Replied on December 12, 2019 at 10:16 PM

    Can you please view this PDF document and see if this is the one you're referring to?

    https://www.jotform.com/pdf-editor/1093215951502049?preview=true

    Also, do you mind sharing us a screenshot of the original PDF document you're referring to so we can compare and check it on our end?

    Guide: How-to-Post-Screenshots-to-Our-Support-Forum

    Looking forward to your response.

  • shadowcliff
    Replied on December 13, 2019 at 11:50 AM
    1. Here's the link to the original document:
    https://form.jotform.com/90456506336963
    2. Here's a link to a template I attempted to make by cloning the document
    (#1 above): https://form.jotform.com/93015431821953
    3. Here's a document I created with template (#2 above):
    https://form.jotform.com/93215841802959
    4. Here's a copy of two screen shots received by my client showing that the
    PDF she created from the document (#3 above) did not save to the PDF
    correctly --- instead it saved to the PDF with all of the previous document
    information. It shows the difference between the electronic version she
    received and how it saved to the PDF.
    [image: Screen Shot 2019-12-11 at 8.29.09 PM (1).png]
    [image: Screen Shot 2019-12-11 at 8.29.31 PM (1).png]
    I feel like there must be more steps I need to take when cloning a document
    besides simply changing the content to make the PDF and electronic versions
    match???
    Thank you --- Kathy
    ...
  • Ivaylo JotForm Support
    Replied on December 13, 2019 at 1:56 PM

    Unfortunately, we are not able to see your screenshots.

    In order to upload the screenshots in the forum, please follow this guide:

    https://eu.jotform.com/help/438-How-to-Post-Screenshots-to-Our-Support-Forum

    I noticed that your links are links of forms, not PDF documents (templates). Can you please try to open the PDF editor and create your PDF documents there. This is the link:

    https://www.jotform.com/pdf-editor

    We will wait for your response.