I'm not receiving emails from Jotform

  • Seerose
    Asked on December 15, 2019 at 9:23 AM

    Seit einiger Zeit werden keine Formularinhalte mehr übermittelt.

    Providereinstellungen (T-online) wurden geprüft und sind ok. Withlist wurde auch eingerichtet.


  • jherwin
    Replied on December 15, 2019 at 9:53 AM

    To clarify, you are not receiving an email notification for this form (43265248502351)?

    I checked that form and the notification is configured correctly. I also reviewed our mail logs and found that all submissions were successfully sent to the recipient listed in the notification. The email is also not on our bounce list so you should not be having trouble receiving emails from jotform.

    Please check this guide for a possible reason why you're not receiving an email notification.

    Guide: Why-Am-I-Not-Receiving-Email-Notifications

    Please whitelist jotform domains and IPs in your web/email host to ensure that all the emails sent to you will be received successfully.

    - Whitelisting-JotForm-IP-Addresses-and-Domains