My form is hiding page 3 even though no conditions are telling it to do that

  • malcomowenflood
    Asked on January 1, 2020 at 10:09 AM

    My form is hiding page 3 even though no conditions are telling it to do that

    Page URL: https://form.jotform.com/193582726609065
  • Richie JotForm Support
    Replied on January 1, 2020 at 10:17 AM

    I have checked your form and you do have 2 conditions that would hide your page 3.

    Kindly try removing 1 of the conditions so that your page 3 will be shown.

    My form is hiding page 3 even though no conditions are telling it to do that Image 1 Screenshot 20

    Let us know how it goes.

  • malcomowenflood
    Replied on January 1, 2020 at 10:20 AM

    Hey Richie_P - that is incorrect. Your site is incorrectly showing that page 3 is hiding, but if you click on either of those Conditions you will see that they are actually set to other pages. The preview of the conditions is showing incorrectly, in other words. Thanks

  • Vanessa_T
    Replied on January 1, 2020 at 10:28 AM

    Indeed, the preview shows page 3, but when you open the condition it says page 2. It might be some cache that got stuck.

    I have cleared your form cache in hopes that it fixes the issue. However, I strongly suggest that you delete those conditions and recreate them. 

  • malcomowenflood
    Replied on January 1, 2020 at 10:36 AM

    Thanks Vanessa_T!