Keep receiving requests to upgrade as problem with credit card

  • ACSadmin
    Asked on January 8, 2020 at 12:32 AM

    I have already upgraded and paid last week???

  • jherwin
    Replied on January 8, 2020 at 5:20 AM

    I've reviewed your account and can't see recent upgrades/transactions made to your account. Please check your account billing page to see the history of your subscription transactions.

    Guide: https://www.jotform.com/help/329-How-to-Check-Invoices

    Can you please give us a screenshot of the receipt to upgrade you are referring to?

    Looking forward to your response.