AMC Theatres form issues.

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    Brian Buie 
    Asked on January 08, 2020 at 12:00 PM

    I see you guys are having issues. Any idea when this will be resolved?

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    Kevin_G
    Answered on January 08, 2020 at 01:44 PM

    May you please kindly provide more details about the issues you're experiencing? 

    Any error message you're getting or something in specific? 

    If possible, please also provide us a screenshot about it, as attached images via email responses will not reach this thread you may follow this guide instead: How to Post Screenshots to Our Support Forum

    Looking forward to your response.

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    Brian Buie 
    Answered on January 08, 2020 at 02:36 PM

    Sorry for being so vague, I thought the issue was more widespread, but I guess it was only happening on our enterprise account (amctheatres.jotform.com).

    For about 5-10 minutes, we were getting a generic 502 Bad Gateway Nginx error.

    I'm guessing it was due to increased traffic and it seems to be resolved now. Can you please look into the root cause and see if there's anything that could be done to prevent this from happening again in the future?

    We had hundreds of guest complaints in that 10 minute period and we'd like to avoid that in the future.

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    Kevin_G
    Answered on January 08, 2020 at 03:41 PM

    Sure, I will pass this to our enterprise team so we can have this checked further. Thanks for reporting.