Invalid Server Response

  • Profile Image
    BCOS_MMcGrath
    Asked on January 09, 2020 at 07:19 AM

    Users are receiving this response when they try to submit their completed forms.

    Invalid Server Response    http://submit.jotform.com/submit.php


    Can you advise?

  • Profile Image
    Richie_P
    Answered on January 09, 2020 at 08:22 AM

    May we know if the forms are embedded to a web page?

    Can you please share the form in question?

    If possible, can you please share the console logs once this error occurs?

    Guide:https://www.jotform.com/help/453-How-to-get-a-console-report-from-most-common-browsers

    Looking forward for your response.

  • Profile Image
    BCOS_MMcGrath
    Answered on January 09, 2020 at 08:33 AM

    We are using a fillable PDF form (preview link below) 

    https://eu.jotform.com/pdf-editor/92543917367366?fillable=1&preview=true


  • Profile Image
    BCOS_MMcGrath
    Answered on January 09, 2020 at 08:46 AM

    This is a screenshot of the message now being received when submitting form using Adobe Reader

    1578577527Screenshot 2020-01-09 at 14.44

  • Profile Image
    Vanessa_T
    Answered on January 09, 2020 at 10:05 AM

    I cloned your PDF Form and downloaded it then filled it out using Adobe Acrobat Reader.

    After filling it out in its entirety, I was able to submit the form without errors.

    1578582161B.gif

    Were you able to replicate it yourself? Is the issue happening on all your users or only a few? After they received the error, are you still able to receive the submission?

    If the issue persists, please try to download a new copy of the fillable PDF then test it out.