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BCOS_MMcGrathAsked on January 9, 2020 at 7:19 AM
Users are receiving this response when they try to submit their completed forms.
Invalid Server Response http://submit.jotform.com/submit.php
Can you advise?
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Richie JotForm SupportReplied on January 9, 2020 at 8:22 AM
May we know if the forms are embedded to a web page?
Can you please share the form in question?
If possible, can you please share the console logs once this error occurs?
Guide:https://www.jotform.com/help/453-How-to-get-a-console-report-from-most-common-browsers
Looking forward for your response.
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BCOS_MMcGrathReplied on January 9, 2020 at 8:33 AM
We are using a fillable PDF form (preview link below)
https://eu.jotform.com/pdf-editor/92543917367366?fillable=1&preview=true
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BCOS_MMcGrathReplied on January 9, 2020 at 8:46 AM
This is a screenshot of the message now being received when submitting form using Adobe Reader
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Vanessa_TReplied on January 9, 2020 at 10:05 AM
I cloned your PDF Form and downloaded it then filled it out using Adobe Acrobat Reader.
After filling it out in its entirety, I was able to submit the form without errors.
Were you able to replicate it yourself? Is the issue happening on all your users or only a few? After they received the error, are you still able to receive the submission?
If the issue persists, please try to download a new copy of the fillable PDF then test it out.