Redirect at end of survey is NOT redirecting

  • SolarBearBlake
    Asked on January 10, 2020 at 11:39 AM

    Hi there, i have a link that i have included at the end of our Solar My Home Florida survey form to redirect and it is not working. Instead it is showing a Thank You page, even though I checked the redirect to external link box. I would appreciate your assistance.  Thank you.

     

     

    1578674471Screen Shot 2020 01 10 at 11 Screenshot 10

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  • Richie JotForm Support
    Replied on January 10, 2020 at 1:14 PM

    I have checked your form and you have two conditions to show different custom Thank you page.

    This is the reason why your form is not redirecting.

    Redirect at end of survey is NOT redirecting Image 1 Screenshot 20

    You may disable the two conditions or add a condition to redirect.

    Guide:https://www.jotform.com/help/317-Change-Thank-You-Page-URL-Based-on-a-Condition

    Hope this information helps.

    If you have further questions, let us know.

  • SolarBearBlake
    Replied on January 11, 2020 at 10:17 AM

    Hello this cannot be why it's not redirecting.  I am filling out our form so that neither of these conditions is applicable. I can understand it not redirecting if I fell under these conditions but I am not selecting anything that applies to them.  I have the correct redirect link.  Can you please help me.  This is very frustrating. 

  • John Support Team Lead
    Replied on January 11, 2020 at 10:36 AM

    Please try adding this condition to your form:

    Redirect at end of survey is NOT redirecting Image 10

    This works on my end.

  • SolarBearBlake
    Replied on January 11, 2020 at 10:53 AM

    Thank you!  It's not letting me select ALL... it is making me choose just one. 1578757995Screen Shot 2020 01 11 at 10 Screenshot 10

  • John Support Team Lead
    Replied on January 11, 2020 at 10:58 AM

    You can click the "+" button to add another condition:

    15787583312110009 2 Screenshot 10

  • SolarBearBlake
    Replied on January 11, 2020 at 11:14 AM

    if i do a redirect there it will not finish out the survey correct?  Won't it redirect them as soon as they answer one of my conditions?

  • John Support Team Lead
    Replied on January 11, 2020 at 11:31 AM

    Unfortunately, all redirects will happen only after the user submitted the form.

    There is no option to redirect them while filling out the form.