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SolarBearBlakeAsked on January 10, 2020 at 11:39 AM
Hi there, i have a link that i have included at the end of our Solar My Home Florida survey form to redirect and it is not working. Instead it is showing a Thank You page, even though I checked the redirect to external link box. I would appreciate your assistance. Thank you.
I
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Richie JotForm SupportReplied on January 10, 2020 at 1:14 PM
I have checked your form and you have two conditions to show different custom Thank you page.
This is the reason why your form is not redirecting.
You may disable the two conditions or add a condition to redirect.
Guide:https://www.jotform.com/help/317-Change-Thank-You-Page-URL-Based-on-a-Condition
Hope this information helps.
If you have further questions, let us know.
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SolarBearBlakeReplied on January 11, 2020 at 10:17 AM
Hello this cannot be why it's not redirecting. I am filling out our form so that neither of these conditions is applicable. I can understand it not redirecting if I fell under these conditions but I am not selecting anything that applies to them. I have the correct redirect link. Can you please help me. This is very frustrating.
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John Support Team LeadReplied on January 11, 2020 at 10:36 AM
Please try adding this condition to your form:
This works on my end.
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SolarBearBlakeReplied on January 11, 2020 at 10:53 AM
Thank you! It's not letting me select ALL... it is making me choose just one.
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John Support Team LeadReplied on January 11, 2020 at 10:58 AM
You can click the "+" button to add another condition:
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SolarBearBlakeReplied on January 11, 2020 at 11:14 AM
if i do a redirect there it will not finish out the survey correct? Won't it redirect them as soon as they answer one of my conditions?
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John Support Team LeadReplied on January 11, 2020 at 11:31 AM
Unfortunately, all redirects will happen only after the user submitted the form.
There is no option to redirect them while filling out the form.