Secure Connection Failed

  • Profile Image
    Garry 
    Asked on January 12, 2020 at 12:02 PM

    Hello.

    https://form.jotformeu.com/72382379587371

    My Jot form is no longer working when you click on its link it says

    Secure Connection Failed

    An error occurred during a connection to form.jotformeu.com. Cannot communicate securely with peer: no common encryption algorithm(s).

    Error code: SSL_ERROR_NO_CYPHER_OVERLAP

        The page you are trying to view cannot be shown because the authenticity of the received data could not be verified.
        Please contact the website owners to inform them of this problem.

    Learn more…


    How do I get this working again please?

  • Profile Image
    KrisLei
    Answered on January 12, 2020 at 01:31 PM

    Hi Garry,

    Thank you for contacting us. 

    I was able to access your form via the link you have provided without any error message. Is your form embedded on a website? If so, kindly share with us the link where your form is located to further investigate the issue.

    If you are still showing the error message, kindly provide us a screenshot of the exact error message, so that we could take a look closer to the problem. 

    For your reference: How-to-Post-Screenshots-to-Our-Support-Forum

    Looking forward to your response.


  • Profile Image
    Garry 
    Answered on January 12, 2020 at 02:50 PM
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    ...
  • Profile Image
    Mike_G
    Answered on January 12, 2020 at 04:21 PM

    For some reason, your last reply appeared as if it is encrypted on our end.

    May we ask that when you reply to this thread, please access it first through this link?

    We will wait for your response.

  • Profile Image
    Garry 
    Answered on January 12, 2020 at 04:26 PM

    Hello hello

    The jotform is named VAT Exemption and is found almost at bottom of our page at www.hmsmobility.com

    It does not open now. It's been ok for several years but has just stopped opening. Says because it's unsecure?

    I would be most grateful to get this working again.

    Kind regards

    Garry


  • Profile Image
    AshtonP
    Answered on January 12, 2020 at 05:39 PM

    Sorry for the inconvenience causing to you!

    I am not able to replicate the issue as I can access the embedded form in your webpage, please find the screencast below:

    1578868499vat.gif

    Could you please share with us the screenshot of the error message so that we can check what the issue is.

    I suggest you to try accessing the Form using a VPN, just to be sure there are no location restrictions. You can use TunnelBear: https://www.tunnelbear.com/

    Let us know if the issue persists. We will be glad to help you out.

  • Profile Image
    Garry 
    Answered on January 14, 2020 at 05:50 AM
    Hello
    Here is screen shot
    ...
  • Profile Image
    Victoria_K
    Answered on January 14, 2020 at 08:08 AM

    Hello Garry,

    Unfortunately we can not receive screenshots sent with email replies. Please post a screenshot following these steps: https://www.jotform.com/help/438-How-to-Post-Screenshots-to-Our-Support-Forum

    We will wait for your response.

    Also, if the issue still persists on your end, could you please try using different internet connection?

  • Profile Image
    chromerads
    Answered on January 15, 2020 at 11:10 AM

    1579104595no jot.png

  • Profile Image
    KrisLei
    Answered on January 15, 2020 at 12:34 PM

    Thank you for providing the screenshot.

    Based on the screenshot the error is usually caused by restrictions on your IP address, for some reason, it is being blocked by on our end. May we ask for your IP address so that we can try to whitelist it?

    We will wait for your response.



  • Profile Image
    Victoria_K
    Answered on January 15, 2020 at 12:37 PM

    Hello,

    This issue seems to be isolated to your network. May we ask if it would be possible for you to try using any different internet connection to see if the problem will persist there?

    On another note, I was just checking with our devs team to make sure that there's no problem on our end. We see few reports from other users in your location (only UK), so we concluded that problem is isolated to a specific ISP provider, you can contact them to check if they are applying any blocks on their end. So far we could not replicate the issue when accessing forms from UK location.

    If you encounter any other issue, please let us know.