Google or Username will not let me sign into my account.

  • Yarema oconnell
    Asked on January 18, 2020 at 7:52 PM

    Hey, I’m not able to sign into my account through google or username and I’m trying to figure out why. 

  • David JotForm Support Manager
    Replied on January 18, 2020 at 11:50 PM

    Hi, your account has been suspended due to violation of our terms of use: https://www.jotform.com/terms/

    "Phishing. You agree that JotForm Inc. may terminate your JotForm Service immediately if a form’s purpose is found to be deceptively obtaining, for example: sensitive credit card information, social security numbers, user login credentials, or other sensitive personal information. All these activities are considered as Phishing and any account along with the violating forms will be suspended immediately."

    1579409276SSN Screenshot 10

    Asking for sensitive information is not allowed. Please agree to have that field deleted from your form, so we can reactivate your account.

  • Yarema oconnell
    Replied on January 19, 2020 at 12:50 AM
    I will delete the field immediately!
    ...
  • David JotForm Support Manager
    Replied on January 19, 2020 at 12:58 AM

    The field has been deleted. Your account "yaremaoconnell" has now been reactivated. Please open a new forum thread if you need anything else, we will be glad to assist you.

  • ELINA KARAMIHOU
    Replied on January 19, 2020 at 4:34 AM

    please reactivate my account...I do not know why it is blocked....I have lost all my work
  • Mike_G JotForm Support
    Replied on January 19, 2020 at 6:25 AM

    @ELINA KARAMIHOU

    We always encourage our users to create a new thread for each of their concerns so they can be assisted separately to avoid confusion. I have moved your concern to a new thread.

    Here's the link to the new thread. https://www.jotform.com/answers/2122784

    Please refer to that thread if you have any follow-up questions.