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Yarema oconnellAsked on January 18, 2020 at 7:52 PM
Hey, I’m not able to sign into my account through google or username and I’m trying to figure out why.
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David JotForm Support ManagerReplied on January 18, 2020 at 11:50 PM
Hi, your account has been suspended due to violation of our terms of use: https://www.jotform.com/terms/
"Phishing. You agree that JotForm Inc. may terminate your JotForm Service immediately if a form’s purpose is found to be deceptively obtaining, for example: sensitive credit card information, social security numbers, user login credentials, or other sensitive personal information. All these activities are considered as Phishing and any account along with the violating forms will be suspended immediately."
Asking for sensitive information is not allowed. Please agree to have that field deleted from your form, so we can reactivate your account.
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Yarema oconnellReplied on January 19, 2020 at 12:50 AMI will delete the field immediately!
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David JotForm Support ManagerReplied on January 19, 2020 at 12:58 AM
The field has been deleted. Your account "yaremaoconnell" has now been reactivated. Please open a new forum thread if you need anything else, we will be glad to assist you.
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ELINA KARAMIHOUReplied on January 19, 2020 at 4:34 AM
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Mike_G JotForm SupportReplied on January 19, 2020 at 6:25 AM
@ELINA KARAMIHOU
We always encourage our users to create a new thread for each of their concerns so they can be assisted separately to avoid confusion. I have moved your concern to a new thread.
Here's the link to the new thread. https://www.jotform.com/answers/2122784
Please refer to that thread if you have any follow-up questions.