some older submissions are missing fields?

  • aidtobeautytraining
    Asked on January 20, 2020 at 12:03 AM

    I'm not sure if this has happened to anybody else, but older submissions are missing really critical fields! This one is the Enrolment form we have and we need to know the course they're enrolling for! it looks like everything from December and older is missing this vital info. Any advice?

    Jotform Thread 2123389 Screenshot
  • Girish JotForm Support
    Replied on January 20, 2020 at 8:54 AM

    I checked your Form submission page and could see that the course details are present in all the submissions - https://www.jotform.com/help/269-How-to-View-Form-Submissions 

    I can see where you are facing this issue. It's in the PDF Editor, where only the submissions from 43 to 48 are showing the Course details. However, the information is present in the Form submission page.

    15795284652001 15 Screenshot 10

    So please try creating a new PDF document and check if the old submissions are now visible:

    15795284822001 16 Screenshot 21

    Please let us know the update.