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Garcia_MarcoAsked on January 21, 2020 at 6:22 AM
I need to record some audios for customer service, I made my form with that type o fields but when I want to hear them I can´t, even though I download the file neither in inbox or submissions, I want to know how to hear them. Thank you.
Page URL: https://form.jotform.com/200199118199057 -
Richie JotForm SupportReplied on January 21, 2020 at 9:37 AM
I have tested your uploaded voice records but it seems the audio clips doesn't have any sound.
Can you please try a test record and after recording in your form, you click play to hear the voice?
Please give it a try and let us know if the issue still remains.
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Garcia_MarcoReplied on January 22, 2020 at 7:50 PMI have recorded as suggested, I confirm the first audio file has content.
Let me know the following questions if possible:
1.- How to make a report that plays the files?
2.- How to make bigger the size of the fields on cellphones?
Thank you so much
El mar., 21 ene. 2020 a las 8:37, JotForm () escribió:
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jherwinReplied on January 22, 2020 at 9:54 PM
1.) You can make a report by following this guide: How-to-Create-Form-Reports-in-JotForm
However, you cannot play the recordings in the report, you need to download the recordings so you can play it.
2.) Which fields are you referring to? Can you please give us a screenshot or illustrate what you want to achieve when viewing the form on mobile devices?
Looking forward to your response.