Form is freezing

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    Daniel Gray
    Asked on January 22, 2020 at 03:52 PM

    The form freezes when I tried to submit it...

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    Answered on January 22, 2020 at 05:38 PM

    Hello Daniel!

    I would like to apologize for the inconvenience you are experiencing, I am more than happy to assist you with this issue.

    Unfortunately, I am unsure which form you are referring to. If you could kindly provide us with the URL of the form in question we can investigate this issue further. Please utilize this helpful user guide to assist you with retrieving your form's URLWhere-to-Find-My-Form-URL

    We look forward to your response!


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    Answered on January 22, 2020 at 06:58 PM

    Hi Daniel!

    I went ahead and made a test submission to your form and I was able to replicate the issue where the form is stuck on submit. However, after checking your submissions history I was able to find my submission, which means that the form submissions are being sent successfully.

    Now, as to why your form is freezing, I found that you have an incomplete payment integration in the form with PayPal Standard. Please complete the integration or remove completely and you will notice that the form no longer freezes.

    Please do test this and let us know if you require any further assistance, we are always happy to help!

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    Answered on January 22, 2020 at 08:16 PM

    Thank you