Why my email is in your bounce list?

  • LymphaticProfessionals
    Asked on January 24, 2020 at 2:03 AM

    I receive this notification:

    "We recently were not able to email you because your email address "info@____.com" is in our bounce list."

    I don't want to change the email, this is the one I need to use with my account on jotform.

    Please let me know how to fix this. Thanks.

  • Richie JotForm Support
    Replied on January 24, 2020 at 4:30 AM

    It seems your email address is in our bounce list.

    Why my email is in your bounce list?  Image 1 Screenshot 20

    It could be that notification email was suspected as spam by your email provider.

    You may try whitelisting our IP addresses.

    Here is a guide:https://www.jotform.com/help/145-Whitelisting-JotForm-IP-Addresses-and-Domains

    I have also removed your email address from our bounce list.

    Let us know if the issue still remains.

  • LymphaticProfessionals
    Replied on January 24, 2020 at 5:09 AM

    I put in all that list and domains in my allowed list on my email. Can you check if it's now fixed the bouncing problem?

  • Ashwin JotForm Support
    Replied on January 24, 2020 at 5:47 AM

    I did check your email address info@lymphat***.com and it is not in our bounce list anymore.

    I would suggest you to please monitor your submission emails and get back to us if you have any trouble.

    We will wait for your response.