I want to upgrade the account to Silver but it is not working

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    Asked on January 24, 2020 at 06:11 PM


    Quiero reactivar la cuenta en el plan Plata y no me lo permite. 

    Agradezco su apoyo para solucionarlo 

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    Answered on January 24, 2020 at 07:31 PM

    There is a problem with your card, and I suggest checking that with your bank. It says Incomplete payment to our end, which means your card has no enough balance for the upgrade. 

    I tried initiating the upgrade for you, and it is the same thing. You may want to change the card as well.