It’s important to keep your billing information up to date to ensure uninterrupted service and access to your active subscription features. If you need to change your credit card details, you can update your information on your account’s Billing page.
To update your billing card
- Go to Billing, then select Manage Payment Methods.
- In the dialog, select Add new payment method.
- Enter your payment method details.
- Turn on Set as primary, then select Add new payment method.
Updating Payment Method in FastSpring
For payments processed through FastSpring, you will be redirected to your FastSpring subscription when managing your payment method from the Billing page. With FastSpring, you can use credit/debit cards, Google Pay, or pay with Amazon for your Jotform subscription.
To update your FastSpring subscription payment method
- Go to Billing, then select Manage Payment Methods.
- In FastSpring, go to Account Details and Payment Methods at the top.
- Select Add Payment Method, then choose a payment option.
- Provide the required details and save the changes.
Send Comment:
8 Comments:
July 1, 2024
This is not helping!!! I have attempted to update my cc information. I click on upgrade and it just pops up with pay now and loading...... never goes to upgrade my cc information. Please contact me asap. Do not shut me out...
April 4, 2024
Jotform store doesn’t show up on my mobile app
May 10, 2023
If you have paypal as your payment, it just takes you to the paypal website. It doesn't give you the option to remove paypal and update with your credit card.
January 28, 2023
I don't see the option for Billing. Just upgrade. It doesn't let me change it in Upgrade.
November 1, 2022
Please add a button so people can completely remove their credit card info if they don't have active plans.
May 24, 2022
all of my Jotform’s have been disabled and I need to know what is going on
March 21, 2022
This is not helpful, because it is not tell you how to "remove" your credit card.
Just how to change it.
October 8, 2021
Hey necesito cambiar mi tarjeta de crédito para poder pagar mi mensualidad con uds. Cómo puedo hacerlo