The Silver status does not reflect in the account

The last time we renewed our account we made a payment for a JotForm Silver Monthly package and we were supposed to enjoy the package of services at least until February 2, 2020

Unfortunately we have now received a message that we have reached the package utilization quota

We look forward to your review

We are sorry for the inconvenience this has caused.

The Silver status is reflected in your account now. Please be noted that your plan would be auto-renewed in February once again. If you do not wish to continue the plan, you may cancel it so that you won't be charged again.

Guide: https://www.jotform.com/help/341-How-to-Cancel-a-Subscription-and-Downgrade-Back-to-Free

Thanks.

Thank you very much