Submission data was lost when subscription was disrupted

  • Profile Image
    tomorrownight
    Asked on January 28, 2020 at 09:25 AM

    I recently had some disruption in my subscription but that is all sorted now. 

    However it seems that many of my forms have 0 submissions which I'm certain they didn't before.  Has something happened and it deleted the data? Thanks 

  • Profile Image
    JohnRex
    Answered on January 28, 2020 at 11:31 AM

    I have tried restoring the deleted submission data on your forms. Could you please check again?

    Usually, this happens when your account was downgraded to a FREE subscription. Since the said subscription can only store up to 500 submissions only, the overquoted submission data will be automatically deleted and gets replaced by the newly received submissions.

    Please refer to this guide to Understand-More-About-Your-Account-Usage-and-Limits.

  • Profile Image
    tomorrownight
    Answered on January 29, 2020 at 02:41 PM

    Great, thank you for all of this!