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tomorrownightAsked on January 28, 2020 at 9:25 AM
I recently had some disruption in my subscription but that is all sorted now.
However it seems that many of my forms have 0 submissions which I'm certain they didn't before. Has something happened and it deleted the data? Thanks
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John Support Team LeadReplied on January 28, 2020 at 11:31 AM
I have tried restoring the deleted submission data on your forms. Could you please check again?
Usually, this happens when your account was downgraded to a FREE subscription. Since the said subscription can only store up to 500 submissions only, the overquoted submission data will be automatically deleted and gets replaced by the newly received submissions.
Please refer to this guide to Understand-More-About-Your-Account-Usage-and-Limits.
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tomorrownightReplied on January 29, 2020 at 2:41 PM
Great, thank you for all of this!